Refund policy
Made-to-Order Items
All necklaces sold by Magpie Made are made to order and customised specifically for you. Because of this, we do not offer refunds, returns, or exchanges for change of mind, sizing preferences, or any other non-fault-related reason. Please review your order carefully, including any customisation details, before completing your purchase.
Ready-made Items (e.g. Charms)
Some items, such as charms, are not made to order. For these items, we accept returns on a change of mind basis within 30 days of delivery. Please note:
- You will be responsible for the cost of return postage.
- Your original shipping cost will not be refunded.
- Items must be unused and in their original condition to be eligible for a refund.
To arrange a return, please contact us at magpiemadejewellery@gmail.com with your order number.
Faulty or Damaged Items
If your item arrives faulty, damaged, or with a manufacturing defect, please contact us at magpiemadejewellery@gmail.com as soon as possible. We will happily assess the issue and, depending on the circumstances, repair or replace your item.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the fault
- Photos clearly showing the issue
What This Policy Does Not Cover
This policy does not cover general wear and tear that occurs through normal use over time. This includes, but is not limited to:
- Discolouration or tarnishing of metal findings
- Fading or discolouration of beads
- Wear from everyday use, exposure to moisture, perfume, lotion, or other environmental factors
Items showing signs of general wear and tear will not be considered faulty and will not be eligible for repair or replacement under this policy.
Contact Us
If you have any questions about this policy or an issue with your order, please reach out to us at magpiemadejewellery@gmail.com.